By Matters India
New Delhi: India’s leading telecom giant Airtel was trolled on June 18 after it accepted a Lucknow woman’s request for a Hindu customer service person.
The woman, identified as Pooja Singh, sought help for the reinstallation of her Airtel dish TV network connection.
When the network operator’s executive, Shoaib, a Muslim, offered to assist, Singh wrote on Twitter:
“Dear Shohaib, as you’re a Muslim and I have no faith in your working ethics because Kuran may have different version for customer service, thus requesting you to assign a Hindu representative for my request. Thanks
– Pooja Singh”
Singh’s Twitter handle declares her as a management professional, a “Proud Indian” and a “Proud Hindu.”
Airtel initially offered her a new representative. The exchange on Twitter enraged users.
Singh’s comment was criticized on Twitter, with many saying they too were BJP supporters but disapproved bigotry.
Among those who called out the company was former Jammu and Kashmir Chief Minister Omar Abdullah, who said he wouldn’t “pay another penny to the company.”
Abdulla also said he has initiated a process to port his number to another service provider and cancel his Airtel DTH (direct to home) and broadband.
Airtel, responding to the angry posts, said in a statement: “We absolutely do not differentiate between customers, employees and partners on the basis of caste or religion.”